Privacy Policy

Last updated: January 2025

1. Introduction

Manual ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Information You Provide

  • Account Information: Email address and password when you create an account
  • Profile Information: Name and other optional profile details
  • Content: Voice recordings, transcriptions, and manuals you create
  • Communications: Messages you send to us for support

Information Collected Automatically

  • Usage Data: How you interact with the Service
  • Device Information: Browser type, operating system, and device identifiers
  • Log Data: IP address, access times, and pages viewed

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process your voice recordings and generate transcriptions
  • Create and organize your manuals using AI technology
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Detect, prevent, and address technical issues
  • Analyze usage patterns to improve user experience

4. Voice Recordings and AI Processing

When you use our voice recording feature:

  • Your recordings are transmitted securely to our servers
  • We use third-party AI services (OpenAI for transcription, Anthropic for content organization) to process your recordings
  • Transcriptions and organized content are stored in your account
  • We do not use your content to train AI models
  • You can delete your content at any time

5. Information Sharing

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in providing the Service (hosting, AI processing, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly agree to sharing

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Access controls and monitoring

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. You can request deletion of your account and associated data at any time.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent where processing is based on consent

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

support@manual.app

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